Refund policy

Return & Refund Policy

At LUXORA STYLE GH, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

* Be unused and in its original condition.
* Be returned in its original packaging.
* Include all accessories, tags, and proof of purchase.

Items that show signs of use, damage, or alteration may not qualify for a return.

Non-Returnable Items

The following items cannot be returned:

* Items damaged due to misuse or improper handling.
* Gift cards.
* Personalized or customized products.
* Products marked as final sale or non-returnable.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed using the original payment method within 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

* Your order number.
* A description of the issue.
* Clear photos of the item and packaging.

We will review your request and arrange a replacement or refund where applicable.

Exchanges

We only replace items if they are defective, damaged, or if the wrong product was sent.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it can no longer be cancelled.

Contact Us

If you have any questions about returns or refunds, please contact us:

LUXORA STYLE GH

Email: nougbodelinda1@gmail.com

Phone / WhatsApp: +233 50 913 0521

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (GMT)